1st/2nd Line Support

IT Support Technician – Charity Sector
Location: Central London 
Hours: 9:00-17:00 (on-site)
 
Profectus Recruitment are seeking a dedicated and proactive IT Support Technician to join our team in a meaningful role with a well-respected charity. This part-time position involves providing 1st and 2nd line IT support to internal users, primarily within a Microsoft environment. You will ensure our systems run smoothly, troubleshoot technical issues, and support day-to-day IT operations. 
 
Key Responsibilities:

• Deliver 1st and 2nd line IT support to internal users.
• Ensure systems and applications (primarily Microsoft-based) operate effectively.
• Troubleshoot technical issues promptly and escalate where needed.
• Support system updates, security checks, and general IT maintenance.
• Visiting sites and completing upgrades
• Password resets, Backups, 2FA
• Windows upgrades

 
Requirements:

• Previous experience in a 1st/2nd line IT support role.
• Strong understanding of Microsoft environments (Windows, Office 365).
• Excellent communication and problem-solving skills.
• Ability to work independently

Send over your CV as soon as possible to ensure you don’t miss out!