Second Line Support Engineer – £30,000-£35,000 – Hybrid (1 Day in Office)
Profectus Recruitment is excited to present an opportunity for a Second Line Support Engineer to join a leading Managed Service Provider. If you thrive on solving complex IT issues, enjoy working with cutting-edge tools, and value a structured yet flexible support environment—this role is for you!
Why Join?
- No inbound call handling—focus purely on delivering top-tier technical support.
- Work with industry-leading tools: HaloPSA, NinjaRMM, ConnectWise Control.
- Hybrid working—only one mandatory office day per week.
- Career progression, training, and certification opportunities.
Your Role:
- Troubleshoot and resolve escalated IT issues across Windows/macOS, networking, Office 365, Azure, and security platforms.
- Work within Cyber Essentials & ISO-certified environments.
- Collaborate on IT projects (e.g., Office 365 & Azure migrations).
- Contribute to security incident response using SentinelOne & Huntress EDR.
What You’ll Need:
- 2+ years IT support experience (MSP preferred).
- Strong troubleshooting skills in Windows/macOS & networking (DNS, DHCP, VLANs, VPNs, firewalls).
- Experience with RMM tools, Office 365, Active Directory & Azure.
- Cybersecurity awareness & best practices.
- Certifications (CompTIA, Microsoft, ITIL, Cisco) are a plus!
Perks & Benefits:
- Salary: £30,000 – £35,000 DOE
- 20 days holiday + bank holidays
- Hybrid working model
- Company-funded training & certifications
- Regular team nights out, Friday breakfasts & stocked kitchen
Want to be part of a dynamic and supportive team? Apply now and take your IT career to the next level!
