Profectus has a brand new opportunity for a well-established company who are growing their existing support team.
The position 2nd / 3rd Line Support / Support Engineer is required for supporting their growing internal team, you will be based in their Witney office within their IT team supporting internal and external clients.
Duties and Responsibilities
- 2nd / 3rd line support to users and IT Infrastructure
- Troubleshooting problems through to principal cause
- Mentoring to other members of the team
- Contributing to development and implementation of IT Infrastructure
- Working as a part of the IT team consisting of Head of IT, IT Systems Manager and 1st/2nd line engineers
Skills and Requirements
- Experience supporting and implementing Microsoft Server, VMware, Microsoft SQL and Citrix
- Office365 – inc: SharePoint, Teams, One Drive and Email
- Good practical knowledge with Active Directory, Group policy, Multi-factor authentication, patching and Wi-Fi.
- Good practical knowledge of networking
- Deliver major system upgrades and project work
Please note this role is fully on-site so please don’t apply if you are looking for hybrid or remote work.
