3rd Line Support Engineer

3rd Line Support Engineer
Location: Northampton
Working pattern: Hybrid working available after successful probation
 
Profectus Recruitment is working with a growing IT services provider to find an experienced 3rd Line Support Engineer. You’ll be a technical mentor for the existing team.
 
They’re looking for someone who is proactive, identifies better ways of working, takes ownership and genuinely enjoys their technical work.
 
The role
 
You’ll work across server infrastructure, networking, cloud services, Microsoft 365, backup and disaster recovery, and security. Alongside resolving escalated incidents, you’ll scope and deliver technical solutions, prepare customer proposals and create clear documentation for ongoing support.
 
You’ll also guide colleagues on technical issues, review service desk change requests, and help customers apply recognised security practices, including Cyber Essentials requirements. Some work will involve visiting customer sites to install or decommission equipment.
 
Training will be provided on the organisation’s endpoint management solution, so you can support customers, demonstrate its capabilities and keep up with new features.
 
What you’ll bring

• At least three years’ hands-on experience resolving complex technical issues at 3rd line level
• Broad experience across server infrastructure, client devices, networking, Microsoft 365, backup and security
• The ability to identify risks, assess changes and recommend practical improvements
• Experience producing technical documentation and customer-facing proposals or reports
• Strong organisation, prioritisation and decision-making skills
• A customer-focused approach and the ability to work well with colleagues
• A full UK driving licence and access to a vehicle

Experience with technologies such as Intune, Entra ID, VMware, Veeam, Fortinet, Dell, HPE or Barracuda would be useful. Relevant Microsoft, cloud or security certifications are also desirable.
 
What’s on offer

• 24 days’ annual leave plus bank holidays, rising by one day for each year of service up to 29 days
• Hybrid working after successful probation
• Company pension and private healthcare
• Training and certification support
• Company social events

If you have strong 3rd line support experience and enjoy solving problems, improving IT environments and sharing your knowledge, we’d be pleased to hear from you.
 
Send your CV to Profectus Recruitment to apply.